FAQ: Monkey Light Automatic: our best bike lights yet
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Does the A10 Combo come with the USB-rechargeable battery? Do the A15 and A30?

Yes, all of the lights will come with our new USB-rechargeable battery.

Last updated: November 02, 2016 00:18

What kinds of vehicles does this work on?

Monkey Lights fit wheels with spokes. They're designed for a maximum speed of 40 mph (65 km/h). A10 and A15 fit 16" and larger wheels, the A30 fits 20" and larger wheels. Adult bikes, kids bikes, bike trailers, cargo bikes, electric bikes and trikes.

Last updated: November 04, 2016 06:54

I want to combine different rewards together. How do I do that?

It's a little messy because of shipping charges, but we recommend that you back the highest-value reward level that you want, and then add an additional amount for for the other reward that you want. If there's a big difference in the shipping charges, we can work that out via PayPal after the campaign (hopefully) funds.

Please send us a quick message (or comment) to let us know that you did this, so we can keep track. Thanks!!

Last updated: November 07, 2016 18:26

Are the new USB-rechargeable batteries backwards-compatible with your older lights?

Yes, we will make sure they are backwards-compatible and that they use the same power connector.

Last updated: November 07, 2016 14:37

Can I power multiple lights with the same battery pack?

We will include 2 power connectors for each battery so that you can connect 2 lights to a single battery. Keep in mind that battery runtime will be lower..

Last updated: November 07, 2016 14:37

Will your lights work on motorcycles?

You could probably physically fit the lights onto a motorcycle wheel, but we are designing these only for bicycles (and other human-powered vehicles, such as tricycles, strollers, and unicycles) and do not recommend them for use on motorcycles.

Last updated: November 07, 2016 14:39

How big is the A30? Will it fit on my wheel?

Our current prototype is about 165mm (6.5") long. We'll be iterating this prototype a bit to try to maximize fit on different wheels, but the length most likely won't change too much.

Last updated: November 08, 2016 13:10

Does the A10 Combo come with the USB-rechargeable battery? Do the A15 and A30?

Yes, all of the lights will come with our new USB-rechargeable battery. Last updated: Wed, Nov 2 2016 3:18 am EDT

What kinds of vehicles does this work on?

Monkey Lights fit wheels with spokes. They're designed for a maximum speed of 40 mph (65 km/h). A10 and A15 fit 16" and larger wheels, the A30 fits 20" and larger wheels. Adult bikes, kids bikes, bike trailers, cargo bikes, electric bikes and trikes. Last updated: Fri, Nov 4 2016 9:54 am EDT

I want to combine different rewards together. How do I do that?

It's a little messy because of shipping charges, but we recommend that you back the highest-value reward level that you want, and then add an additional amount for for the other reward that you want. If there's a big difference in the shipping charges, we can work that out via PayPal after the campaign (hopefully) funds. Please send us a quick message (or comment) to let us know that you did this, so we can keep track. Thanks!! Last updated: Mon, Nov 7 2016 9:26 pm EST

Are the new USB-rechargeable batteries backwards-compatible with your older lights?

Yes, we will make sure they are backwards-compatible and that they use the same power connector. Last updated: Mon, Nov 7 2016 5:37 pm EST

Can I power multiple lights with the same battery pack?

We will include 2 power connectors for each battery so that you can connect 2 lights to a single battery. Keep in mind that battery runtime will be lower.. Last updated: Mon, Nov 7 2016 5:37 pm EST

Will your lights work on motorcycles?

You could probably physically fit the lights onto a motorcycle wheel, but we are designing these only for bicycles (and other human-powered vehicles, such as tricycles, strollers, and unicycles) and do not recommend them for use on motorcycles. Last updated: Mon, Nov 7 2016 5:39 pm EST

How big is the A30? Will it fit on my wheel?

Our current prototype is about 165mm (6.5") long. We'll be iterating this prototype a bit to try to maximize fit on different wheels, but the length most likely won't change too much. Last updated: Tue, Nov 8 2016 4:10 pm EST

Shipping Updates

Current Estimated Shipping Date: July 2017

Hi! Our plan is to fulfill shipments for our Kickstarter backers first and then pre-orders after. We estimate shipping battery packs out in June and everything else we plan to ship in July.

Last Updated At: 12/16/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://monkeylight.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us